Shipping policy

Shipping Policy]

At Zenith Waters, we aim to deliver quality products to you as quickly and smoothly as possible. Please read our shipping policy below for details on how and when your order will arrive.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and bank holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Please note: During busy periods, launches, or promotions, processing times may be slightly longer.

Shipping Locations

We currently ship to:

United Kingdom
International destinations (where available)

If your location is not listed at checkout, please contact us before placing your order.

UK Shipping

Standard UK Shipping: Estimated delivery 2–4 business days after dispatch
Express UK Shipping (if available): Estimated delivery 1–2 business days after dispatch

Shipping costs are calculated at checkout based on your order and location.

International Shipping

International delivery times vary depending on destination:

Estimated delivery: 7–21 business days after dispatch

Please note:

International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Tracking

Where possible, all orders are sent with tracking.
Tracking details will be emailed to you once your order has been dispatched.

Delays & Lost Parcels

Zenith Waters is not responsible for delays caused by postal services, customs, weather conditions, or other circumstances beyond our control.
If your order appears to be delayed or lost, please contact us at [your support email] and we’ll do our best to help.

Incorrect Address

Please ensure all shipping details are correct at checkout.
Zenith Waters cannot be held responsible for orders delivered to an incorrect address provided by the customer. Re-shipping fees may apply.