Refund policy

Returns & Refund Policy

Because all of our products are made to order, we do not offer returns or exchanges for change of mind, incorrect sizing, or personal preference.

However, your satisfaction matters to us. If there is an issue with your order, we’ll make it right.

Faulty or Damaged Items

If your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the issue

Once approved, we will offer a free replacement or a full refund, depending on the situation.

Incorrect Orders

If you receive the wrong item or an item that differs from what you ordered, notify us within 7 days of delivery. We will replace the item or issue a refund at no extra cost.

Non-Returnable Items

As our products are printed specifically for each customer:

  • We do not accept returns for incorrect size selection

  • We do not accept returns for colour or design preference

  • We do not accept returns for buyer’s remorse

Please check sizing charts and product descriptions carefully before ordering.

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days after approval.

How to Contact Us

For all returns or refund enquiries, use the contact page